In January, with the unemployment rate nearing 6%, nearly 12.6 million calls were placed to the state's toll-free phone number to apply for unemployment insurance benefits. But more than three-fifths never got through. ...... One caller last week wept after hundreds of unsuccessful calls, she said. "There's no reason for government to turn a blind eye when they see these things happening."
After the .com implosion you could get barely enough to rent a room in a house with other people and groceries. I can't imagine the despair one would face with one of those evil scam mortgages, the loss of a job and the government hanging up on you when you try to get benefits that won't even cover the above. This lack of capacity and people getting hung up on is what republicans are striving for when they say "small government".
